Front of House

Company Description

Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation. Our Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels.

We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff

Job Description

• Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.
• Handle member check-ins, bookings, and inquiries efficiently and accurately.
• Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs.
• Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.
• Assist with membership sign-ups and renewals, providing information and guidance on membership options.
• Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
• Coordinate with other departments to ensure smooth operations and a seamless experience for members.
• Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
• Assist in promoting club events, classes, and services to enhance member engagement and participation.
• Ensure compliance with all health and safety regulations, maintaining a safe environment for all.

Qualifications

• Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
• A passion for providing excellent customer service and creating a welcoming environment.
• Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
• Highly organised with the ability to multitask and manage time effectively.
• A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
• Basic administrative skills, including familiarity with booking systems and handling payments.
• A team player with a positive attitude and a willingness to help wherever needed.
• Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.

Additional Information

• Think without limits - Think fast, fearlessly, and take the team with you. 
• Own it and back yourself - Own the basics, own your role, and own the results. 
• Be relevant - Relevant to our people, our partners, and the planet.